Common queries answered
Frequently asked Questions
Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted.
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.
We at SEND.com/SendGifts, LLC. (“Send.com”), strive to offer our customers excellent customer service. In situations where an incorrect item was sent or damage took place during transit, we offer a full money back guarantee or a replacement of the original product or similar product. Any claims need to be made within two weeks of the products delivery. for more information you can visit to Return policy page
You can change shipping address from the order screen and my account section.
You can go to order from my account section and track down your order.
You can call to support and inform them. We will be happy to help you. Our helplines and live support are available for 24×7.
We are shipping to Most of USA, Europe, Canada, and the Far East.
Yes, we have delivery facility for one package and we have custom basket facility as well where you can select multiple items and make it in single order.